celiboy Platform Account Terms

When you open an account on celiboy, you agree to the terms that govern how we operate our platform, how you use our services, and what happens if disputes arise. These terms apply to all players, whether you access celiboy from Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere. We set out our commitments to you, your responsibilities as a user, and the rules that keep our platform fair and secure for everyone.

Our terms cover account creation, deposits and withdrawals, bonus conditions, game rules, and dispute resolution. We also explain how we protect your data, what happens if you breach our terms, and how we settle disagreements. These terms are not a legal template—they reflect what we actually do on celiboy and what we expect from our users.

By using celiboy, you confirm that you have read and understood these terms and that you agree to be bound by them. If you do not agree with any part of these terms, you should not use our platform. Services on celiboy are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

Account Opening and Verification on celiboy

To open an account on celiboy, you must provide your email address, create a password, and complete our account verification process. Verification requires you to upload a photo of your ID and confirm your residential address. We use this information to comply with anti-money-laundering regulations and to prevent fraud.

We reserve the right to reject an account application or suspend an account if we believe the information provided is false, incomplete, or used to circumvent our terms. If your account is suspended, we will notify you and explain the reason. You can appeal a suspension by contacting our support team.

1

Email and passwordStep 1

Provide a valid email address and create a secure password. You are responsible for keeping your password confidential.
2

ID verificationStep 2

Upload a clear photo of your ID (passport, national ID, or driver's license). We verify the document and confirm your identity.
3

Address confirmationStep 3

Confirm your residential address. We may request a utility bill or other proof of address if needed.

Once your account is verified, you can deposit funds and begin playing on celiboy. Verification typically completes within one business day. If we need additional information, we will contact you via email.

Deposits, Withdrawals, and Payment Methods

We at celiboy accept deposits via eight payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed instantly when you use e-wallets or mobile banking. Bank transfers may take up to one business day depending on your bank.

Your account balance is held in a segregated trust account and is not used for our operational expenses. We do not charge deposit fees. Withdrawals are processed through the same payment method you used to deposit, unless you request an alternative method. We do not charge withdrawal fees on celiboy, though your bank or e-wallet provider may apply their own charges.

Note: Withdrawals are subject to verification windows to prevent fraud and money laundering. We will notify you of any delays and provide an estimated completion time.

If a deposit fails or is reversed by your bank, we will credit your account with the funds or contact you to resolve the issue. If a withdrawal fails, we will return the funds to your account balance and notify you of the reason.

Our celiboy Bonus and Promotion Terms

We offer bonuses and promotions to new and existing players on celiboy. Bonuses are subject to specific terms, including wagering requirements, game restrictions, and expiration dates. We set out the full terms for each bonus when you claim it, and you must accept those terms before the bonus is credited to your account.

Bonuses are not withdrawable as cash. You must wager the bonus amount (and any winnings from the bonus) according to the specified requirements before you can withdraw. If you do not meet the wagering requirements within the expiration period, the bonus and any associated winnings are forfeited.

We reserve the right to cancel or modify bonuses at any time. If we cancel a bonus you have already claimed, we will notify you and allow you to withdraw any winnings you have already earned.

Game Rules and Fair Play on celiboy

All games on celiboy—slots, live-dealer tables, sportsbook markets, and esports betting—are governed by specific rules. We publish the rules for each game type on our platform. By placing a bet or entering a tournament, you agree to be bound by those rules.

We use certified random number generators for slot games and live-dealer tables. We do not manipulate outcomes, and we do not favour any player over another. All results are final once they are confirmed on our platform.

We monitor all accounts for suspicious activity, including unusual betting patterns, collusion, or attempts to exploit system vulnerabilities. If we detect suspicious activity, we may suspend your account pending investigation. If we confirm a breach of our terms, we may close your account and forfeit any balance.

Dispute Resolution and Complaints

If you have a complaint about celiboy or believe we have breached our terms, contact our support team via email. We will investigate your complaint and respond within five business days. If you are not satisfied with our response, you can escalate your complaint to our management team.

If we cannot resolve your dispute through our internal process, we will offer to submit the dispute to independent arbitration. Arbitration is binding, and both parties agree to accept the arbitrator's decision. Arbitration costs are shared equally between celiboy and the player.

Complaint process: Contact support, provide details, and we investigate within five business days.
Escalation: If unsatisfied, escalate to management for further review.
Arbitration: If internal resolution fails, submit to independent arbitration with binding outcome.

Jurisdiction and Applicable Law

Services on celiboy are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

These terms are governed by the laws of the jurisdiction in which celiboy is registered. Any legal action or proceeding arising from these terms must be brought in the courts of that jurisdiction, unless we agree otherwise in writing.

Our Commitments and Your Responsibilities

We at celiboy commit to operating a fair, transparent, and secure platform. We protect your personal data according to industry standards. We settle all bets and payouts promptly. We respond to complaints and disputes in good faith. We do not manipulate game outcomes or favour any player.

As a user of celiboy, you commit to using our platform lawfully and in accordance with these terms. You must not use celiboy to launder money, evade taxes, or engage in fraud. You must not attempt to hack our systems, exploit vulnerabilities, or collude with other players to manipulate outcomes. You must not use multiple accounts to circumvent our terms or claim multiple bonuses.

If you breach these terms, we may suspend or close your account, forfeit your balance, and report you to relevant authorities. We will notify you of any action we take and provide an opportunity to respond.

Changes to Our Terms

We may update these terms from time to time to reflect changes in our platform, legal requirements, or business practices. We will notify you of any material changes at least 30 days in advance. If you do not agree with the updated terms, you can close your account and withdraw your balance before the changes take effect.

Your continued use of celiboy after the effective date of updated terms constitutes your acceptance of those terms.